PHONE: (408) 454-8598    Order Online Now !

Phone hours: Mon. - Fri. 8 AM - 5 PM

E-mail: info@sanjoservrentals.com

PHONE: (408) 454-8598    Order Online Now !

Phone hours: Mon. - Fri. 8 AM - 5 PM

E-mail: info@sanjoservrentals.com

FAQ

How much does a rental cost?
SJRV’s prices fluctuate based on season, location, and availability much the way airline prices fluctuate. In general, the earlier you book, the lower the price. All of the prices and terms for motorhome rentals can be found on our web site. Use the On Line Reservation System to determine the cost of your desired rental.

What kind of motorhomes do you rent?
Our web site lists all of the types and sizes of vehicles we rent. All of our vehicles are listed under the category: “Our Vehicles”.

Where can I rent a motorhome?
We have a listing of all of our motorhome rental centers on the web site. Use this link to access the “Rental Centers” page. On the map, choose the state which you would be renting from and you will be given a list of all rental centers in that state. The listing includes the direct address and telephone number of the rental center.

What are your Reservation Department office hours?
SJRV's Reservation Department is is open Monday through Thursday from 5 a.m. to 10 p.m, Friday 5 a.m. to 9 p.m., Saturday 6 a.m. to 8 p.m. and Sunday 7 a.m to 7 p.m. All times are Mountain Standard Time.

What are your Rental Center office hours?
SJRV is open Monday through Friday from 9 a.m. to 5 p.m. On Saturday rental centers may have abbreviated hours of operation. Rental Centers are closed on Sundays and Holidays and no departures or returns can be scheduled on these days.

How do I pay for the rental?
SJRV requires that all payment be done with a major credit card. We only accept Visa, MasterCard, American Express, and in the U.S., Discover Card. We do NOT accept stored value/prepaid/gift cards for the estimated rental charges or security deposit at time of pickup. For a payment method to qualify for rental it MUST bear an imprint of the customer’s name that matches the driver’s license and be a valid credit card or debit card with a Visa or MasterCard logo. The cardholder must also be present and listed on the contract as the primary renter or additional authorized driver. Stored value/prepaid/gift cards may be used for payment ONLY upon return of the vehicle. Payment by check or cash is not accepted. This payment policy is very strict and there are no exceptions.

I heard that SJRV offers specials during the year. What specials do you have?
For information on all of the specials SJRV is currently offering, please check out our Hot Rental Deals section of this web site.

Are there any coverages provided with the rental?
For your peace of mind while traveling, SJRV rentals include coverage’s in three areas in excess of minimum automobile coverage’s against third-party required by law. The details are contained on the Rental Agreement. Below is an outline of the coverage’s

Supplemental Liability Insurance (SLI) provides you supplemental liability insurance up to $1,000,000 for USA rentals (Not valid in Mexico).
Responsibility of up to only $1000 for Vehicle Loss or Damage per occurrence provided you abide by the Terms and Conditions of the Rental Agreement, report promptly in case of accident of vehicle damage, and avoid prohibited vehicle use.
Expense reimbursement plan up to $3,000 in the event of mechanical breakdown requiring service times.
What is the cost of mileage?
An estimated mileage charge will apply to your rental. The charge will be a per night charge based on 100 miles for a local rental and 250 miles for a one-way rental. The rate is 34¢ per mile. At the end of the rental you will be refunded for any excess mileage charges, or be charged at the rate of 34¢ for additional miles in excess of the estimated mileage. SJRV does reserve the right to modify the estimated mileage charge based on the type of rental.

In Canada, the nightly charge will be 160 kilometers for a local rental and 400 kilometers for a one-way rental. The rate is 34¢ per kilometre.

Is there a charge for the generator?
Yes. The generator charge is $3.50 per hour as determined by an installed running time meter. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle. Most motorhomes based in the United States and large size motorhomes in Canada are equipped with generators. A generator is only needed for the coach air conditioner, microwave and electrical outlets. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption.

What deposits are required?
Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum security deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks and debit cards without a Visa or Mastercard logo are NOT accepted. For certain rental applications, (examples: Burning Man, Bonnaroo) deposits may be increased at SJRV’s sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any, are balanced against the security deposit and a credit or check issued to cover the refund.

Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, auto race events, and gatherings in remote areas, at SJRV’s sole discretion.

What constitutes a “Rental Day”?
Similar to a hotel, the Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day.

Besides the rental cost are there any other charges I will incur?
There is tax on the rental charges and any kits you order. The generator fee is $3.50 per hour and will be collected upon return of the rental. Customer agrees that he will return unit in the same condition as he received it (excluding normal wear). A fee of up to $250 will be charged if the interior of the vehicle has not been cleaned. Damages or loss of equipment will be paid for by the renter. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $50.

Can we travel one way to our destination or do we have to travel round trip?
One Way reservations are available between most rental centers by advance reservation only and are subject to availability and some restrictions.

Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Upon confirmation, the $300 reservation down payment is not refundable.

Each year SJRV provides thousands of one-way rental opportunities for our customers. With more than 120 rental locations in the US and Canada, we are able to approve a greater number of one-way rentals than our competitors and will do our best to fulfill as many of your requests as possible.

However, in as much as we would like to approve all requests, we must also maintain a minimum number of vehicles at each location to provide for local customers. That said, when a one-way approval potentially causes a location to drop below their minimum fleet, we will likely be unable to accept the request.

Please understand, our policies are in place to allow us to accommodate as many of both local and one-way customers as possible. Thank you for your understanding and for considering SJRV.

What about accommodating renters with special needs?
At SJRV, we strive to make sure everyone’s rental experience as easy, safe and stress-free as possible.

The following products and services are available at all locations for our drivers and passengers with disabilities.

Visually impaired passengers can travel worry-free just make an advance reservation; arrive with a licensed driver at least 25 years old and you’re on your way.
Hand Controls - Enables drivers to accelerate or brake using a hand-controlled device. Please specify left or right hand operation when making your reservation. A steering wheel spinner or hand knob is not available.
If both the renter with the disability and the authorized driver are between the ages of 21 and 24, an underage surchage will apply.

To ensure availability, products and services should be reserved thirity (30) days in advance by calling our Disability Services Coordinator toll-free at (800) 238-9960 Ext. 7441.

Do I need a special driver’s license to drive a motorhome?
All you need is to be 25 years of age or older and possess a valid driver’s license and a major credit card. No special endorsement is needed. Temporary licenses are not accepted. Authorized operators 21-24 years of age may drive a motorhome subject to $25/day fee. In some instances credit and employment references or a foreign passport are required prior to rental and will be verified. All drivers must be present, listed on and sign the Rental Agreement and will be bound by Terms and Conditions of the Rental Agreement at vehicle pick up.

When can I pick up or return the motorhome?
Vehicle departure time is normally between 1:00 PM and 4:00 PM. Vehicle drop off time is normally between 9:00 AM and 11:00 AM only. Returns after 11:00 am may be subject to a late return fee of $25 per hour.

Please contact your departure rental center the day before departure date to arrange a pick up time.

What if I return the vehicle before the date it is due?
No refunds will be made for early returns or late pick ups.

What if I am late in returning the vehicle?
The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late. Please notify the rental center if you will be late in returning.

Can I make a change to a reservation?
A reservation change may require a rate adjustment based on current rates in effect at time of change. One change per reservation is at no charge. Additional changes are subject to processing fee of $25 per change. At departure, your reservation down payment is credited to total prepayment charge. Sorry, but you cannot change your reservation online.

What if I have to cancel my reservation?
You may cancel your reservation up to 7 days prior to the pick-up date and you will be refunded your reservation down payment. With less notice and with all one-way reservation cancellations you will forfeit your reservation down payment. For areas where special events (Burning Man, music festivals) occur if you cancel within 45 days prior to the pick-up date you will forfeit your reservation down payment.

Is it difficult to drive a motorhome?
Motorhomes handle much like a car, especially the “C“ class which has a van chassis.

Does the motorhome come equipped with pots and pans?
No, but we rent 2 types of packages for bedding and cookware. (Advanced Reservations Required)

The Personal Kit costs $55 per person, for the duration of the trip. It includes a sleeping bag or comforter, pillow, pillowcase, flat sheet, bath towel, washcloth and dishtowel. All items must be returned at end of trip.
The Vehicle Provisioning Kit costs $100 per vehicle, also for the duration of the trip. It includes a flashlight, can opener, broom, spatula, cooking spoon, cooking fork, coffee cups, tumblers, plates, soup bowls, silverware, tea kettle, colander, mixing bowl, and a cookware set. All items must be returned clean at end of trip.
Does the motorhome come with a TV?
SJRV’s RVs are not equipped with TVs.

Are there rollout awnings on the motorhome?
No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one.

Are pets allowed in the motorhomes?
Pets are welcomed at SJRV. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250.

Is there a limit to how many people can ride in the motorhome?
The Compact motorhome can hold a family up to 3, the Standard motorhome can hold a family up to 5, the Intermediate motorhome can hold a family up to 6, and the Large can hold a family up to 7 maximum for traveling.

SJRV wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.

We realize that our customers use our vehicles for many purposes. Some examples:

As a comfortable means of travel not sleeping in them
For “spare bedrooms” and not drive them.
For on-site hospitality at special events like automobile races.
As mobile offices.
The possible uses are as numerous as your needs.

In addition to many uses, there are a myriad of Federal, State and Local ordinances they may restrict the use or may be in conflict.

Lastly, there are no universal standards that apply to Recreational vehicles.

We understand the confusion these situations create. Therefore, SJRV recommends the following:

Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
All passengers should use the provided seatbelts. The total number of seatbelts will vary according to the vehicle and according to the floor plan of the actual vehicle you are using.
Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer.
Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.
The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.
We ask that you use good judgment and prudence in your decisions.

You Are Required To Comply With Applicable Law

Are there facilities close to the rental center where we can purchase supplies, propane and dispose of holding tank contents?
The staff at the rental center will be glad to direct you to the closest shopping center, fueling facilities and waste treatment center.

Can I park my car at your rental center while we travel?
Parking at some centers is very limited. Call your rental center in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely.

Can we leave our luggage at the rental location?
Often this is not a problem, but again, check with your rental center. Anything left at the rental center is at your own risk.

Are we allowed to travel into Canada (or vice versa)?
US registered RVs may enter Canada and return to the US and Canadian registered RVs may enter the US and return to Canada without problem. One way rentals between the two countries are not allowed. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Residency is based on the primary renter.

Are we allowed to travel into Mexico?
SJRV does not allow travel into Mexico.

Can I tow my car or boat behind the motorhome?
We do allow towing with all sizes of our motorhomes. The motorhomes are only equipped with a receiver hitch, so you would need to provide your own tow bar. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A daily towing charge will be imposed. SJRV provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.

Is it possible to travel in the winter in the colder areas?
Yes, however, in locations with harsh winter weather, our motorhomes are “winterized” from approximately mid-October to late March. This means we have completely drained the water and holding tanks. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome “de-winterized” (so that you can use your sink, shower, and toilet) it may cost up to $40. You will need to exercise extreme care while traveling in a “de-winterized” motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put RV Anti-Freeze in the water and holding tanks (by doing so, you may not use any water systems). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental center where your trip would originate. They can provide you with specific information.

Are there any places we cannot take the motorhome?
Yes. Coverages are invalid if problems occur in the following areas and all recovery expenses are at the renter’s own cost. Violations of these restrictions void damage waivers and the renter will be held liable for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas.

Alaska, Yukon and Northwest Territories, & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back roads, trails and the like – commonly called logging roads or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. We reserve the right to restrict travel, dependent on current road conditions.

Death Valley
Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In Summer, renters visit these areas at their own risk and SJRV will not be held responsible for extraordinary vehicle recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Manhattan
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Do you have baby car seats and cribs available?
No. Please plan to bring your own car seats and/or cribs.

Is it safe to drink the water from the motorhome tank?
No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

What if the motorhome breaks down?
SJRV provides a 24-hour toll free travelers assistance line to help you get back on the road as soon as possible.

Is there a ladder so we can get on the roof to watch the race?
We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome.

Are there bike racks?
No, SJRV does not offer bike racks for sale or rental. Bike racks are readily available at several retail outlets, e.g., Walmart, REI, Sports Authority, etc.

Are there levelers provided?
No.

Can you pick me up/drop me off at the airport?
You must arrange your own transportation to and from the airport. You may call the rental center where you are picking up for recommendations of transit options.

How can I learn to operate the components on the motorhome?
SJRV will provide a familiarization tour (approximately 30 minutes to one hour) which is required to acquaint the customer and drivers with the operation of the vehicle before departure. You may prepare for your vacation by viewing the Renter’s Orientation Video.

What happens if the vehicle I reserved is unavailable?
We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.

Can I store items on the outside of the motorhome?
Sorry, storing items on vehicle roof or exteriors is not permitted.

Is the customer responsible for any maintenance of the motorhome?
The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.

Can I get a copy of the rental contract in advance of my rental?
Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available by writing to

SJRV
11 West Hampton Avenue
Mesa, AZ 85210.
How much does it cost to stay in campgrounds?
Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night.

What kind of facilities might a campground offer?
A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store.

Who do I contact if I've lost a personal item(s) during a SJRV rental?
SJRV will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner's expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 60 days. To inquire about a lost item, please submit a lost and found claim HERE

SJRV and Cruise Canada rents, leases, and sells RVs. How can I get a vehicle donated to my organization or for a raffle?
Because regulations and laws covering the automotive rental and vehicle leasing industries vary, SJRV has a company-wide policy that neither it’s employees nor its dealer agencies will donate vehicles or rentals.

How do I send my sponsorship proposal to SJRV?
SJRV does not traditionally support sponsorships. For information on community relations opportunities within the Phoenix area, please email your request to the SJRV Marketing department at marketing@cruiseamerica.com .

Can I use a SJRV Motorhome to move someone too ill to fly or drive in a car?
Are the systems on a SJRV Motorhome capable of supporting medical equipment?